For shops and trades that can't always get to the phone.
Missed calls get a text back in 30 seconds.
Then an AI agent answers the easy questions and hands you the real ones. Built for local trades businesses, and first live at a Las Vegas auto shop.
Your business line stays exactly as it is — calls ring like always. The texts go out from a dedicated texting number you pick.
Las Vegas, Nevada
turned into an appointment.Example
Today 10:42 AM
Illustrative conversation · Opening text and prices from Excellent Auto's live setup
Keep the work moving.
Keep the conversation going.
A simple handoff, from the first text to the questions that need your attention.
A call goes unanswered
The caller gets a text within 30 seconds from your texting number, while they still have the phone in their hand.
The AI agent handles the routine
Hours, location, what you do, the starting prices you've approved, and "is my job ready?" from your job board. It collects a name, the job details, and a day that works.
You get the ones that matter
Quotes, diagnoses, big accounts, upset customers, anyone asking for a person. Those go straight to your cell with a short summary. Voicemails arrive as text too.
You set the rules.
The AI stays inside them.
Your approved prices. Your decisions. A human when it matters. These boundaries are built in.
- Only prices you approveIt says only the starting prices you sign off on. Everything else gets "we'll get you an estimate," never a number.
- Diagnosis stays with your people"Let's take a look" is the only answer to "what's wrong with it?"
- No promised turnaround timesIt doesn't know your board. It won't guess.
- Never pretends to be a personAsk if it's a real person and it says straight out that it's an automated assistant. Ask for a human and you get one.
One number.
More of the day handled.
Once the text-back is running, these extend it — same number, same thread your customers already know.
Job status texts
"It's ready," "we're on the way," and "waiting on a part" go out from the same thread. On the roadmap.
Your estimate. Their approval by text.
You prepare the estimate. The customer gets it by text and approves it with a tap. On the roadmap.
Review requests
A review request a day or two after the job is done, only to customers whose work is finished. Live at Excellent Auto.
Service reminders
Maintenance and seasonal reminders, from the customer's history on file. On the roadmap.
Web chat on your site
Same AI agent, same rules, on your website. On the roadmap.
Weekly owner summary
Calls caught, jobs booked, approvals, reviews. One text on Monday. On the roadmap.
A better way to
catch the next call.
- Setup includes number registration, your services and approved starting prices, and a week of watching every reply before it goes live.
- You approve every price it's allowed to say. You can change the list any time by texting us.
- Cancel any month. Your number stays yours.
Prefer email? [email protected]
Talk it through
Fifteen minutes. Tell us about your business and we'll text you back same day. If it's not a fit, we'll tell you.
Also on the bench: web page fixes & online presence help
Outdated site, messy Google Business Profile, photos that don't do the place justice — we still clean those up. Simple one-page rebuilds, listings that match reality, and a handoff you own. Mention it in the form above and we'll fold it into the same call.