Missed calls get a text back in 30 seconds.
Then an AI agent answers the easy questions and hands you the real ones. Built for independent auto repair shops in Las Vegas.
Your shop line stays exactly as it is — calls ring like always. The texts go out from a dedicated texting number you pick.
Las Vegas, Nevada
Today 10:42 AM
Illustrative conversation · Opening text and prices from Excellent Auto's live setup
Keep the shop moving.
Keep the conversation going.
A simple handoff, from the first text to the questions that need your attention.
A call goes unanswered
The caller gets a text within 30 seconds from your shop's texting number, while they still have the phone in their hand.
The AI agent handles the routine
Hours, location, what you service, the starting prices you've approved, and "is my car ready?" from your job board. It collects a name, vehicle, and a day that works.
You get the ones that matter
Quotes, diagnoses, fleet accounts, upset customers, anyone asking for a person. Those go straight to your cell with a short summary. Voicemails arrive as text too.
You set the rules.
The AI stays inside them.
Your approved prices. Your decisions. A human when it matters. These boundaries are built in.
- Only prices you approveIt says only the starting prices you sign off on. Everything else gets "a tech will give you an estimate" — never a number.
- Diagnosis stays with your techs"Bring it in" is the only answer to "what's wrong with my car."
- No promised turnaround timesIt doesn't know your board. It won't guess.
- Never pretends to be a personAsk if it's a real person and it says straight out that it's the shop's automated assistant. Ask for a human and you get one.
One number.
More of the day handled.
Once the text-back is running, these extend it — same number, same thread your customers already know.
Ready-for-pickup texts
"Your car's ready" and "waiting on a part" go out from the same thread. On the roadmap.
Your estimate. Their approval by text.
Your shop prepares the estimate. The customer receives it by text and replies YES to approve. On the roadmap.
Review requests
A Google review link a day or two after pickup, only to customers who picked up. Live at Excellent Auto.
Service and smog reminders
Oil change intervals and Clark County annual smog, from the vehicle on file. On the roadmap.
Web chat on your site
Same AI agent, same rules, on your website. On the roadmap.
Weekly owner summary
Calls caught, cars booked, approvals, reviews. One text on Monday. On the roadmap.
A better way to
catch the next call.
- Setup includes number registration, your services and approved starting prices, and a week of watching every reply before it goes live.
- You approve every price it's allowed to say. You can change the list any time by texting us.
- Cancel any month. Your number stays yours.
Prefer email? [email protected]
Talk it through
Fifteen minutes. Tell us about your shop and we'll text you back same day. If it's not a fit, we'll tell you.
Also on the bench: web page fixes & online presence help
Outdated site, messy Google Business Profile, photos that don't do the shop justice — we still clean those up. Simple one-page rebuilds, listings that match reality, and a handoff you own. Mention it in the form above and we'll fold it into the same call.